Privacy Policy

Who We Are

Welcome to Expertise Electronics & Computers Ltd, your trusted provider of laptops, computers, and accessories in Kenya.
Our website: https://www.ictshop.co.ke

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our site.

Information We Collect

We may collect the following information:

Name, email, phone number, and shipping/billing address when you place an order
Payment information (processed securely via our payment providers; we do not store full card details)
IP address, browser type, and device information for site analytics and security
Data you provide when leaving comments or subscribing to newsletters

Cookies

We use cookies to enhance your experience:

Saving login details and preferences
Remembering cart items and checkout progress
Analyzing site traffic to improve services

You may disable cookies via your browser, but some site features may not work properly.

How We Use Your Data

We use your data to:

Process orders, payments, and deliveries
Respond to inquiries or customer support requests
Send newsletters or promotional offers (if opted in)
Monitor and improve site performance and security

We do not sell your personal data to third parties.

Who We Share Your Data With

Your data may be shared with:

Payment processors for payment verification
Delivery partners to fulfill orders
Our website service providers (hosting, analytics, email notifications)

We may also use automated spam detection on comments and form submissions.

Your Rights

You can:

Request a copy of the personal data we hold about you
Request correction or deletion of your personal data
Opt-out of newsletters and marketing communications

For requests, contact us at info@ictshop.co.ke.

Data Retention

Order and account information is stored for as long as necessary for business and legal purposes
Comment data is stored indefinitely to manage follow-ups and spam detection

Embedded Content

Embedded content from other websites (e.g., videos, social media) may collect data as if you visited the external site. Interactions with such content may also be tracked.

Contact Us

For questions about this policy or your data:
📧 info@ictshop.co.ke
🌐 https://www.ictshop.co.ke
📍 Nairobi, Kenya